At GenImager AI, we strive to ensure our users have a smooth and transparent experience. This Cancellation & Refund Policy outlines how refunds and cancellations work under our subscription system.
By purchasing a subscription on our platform, you agree to the terms outlined below. Please read this policy carefully before making a purchase.
1. Subscription Overview
GenImager AI offers free and paid subscription plans. Each plan provides access to AI features with defined usage limits.
- Paid plans renew according to their billing interval.
- Plan access begins after successful payment.
- Usage is subject to the limits shown on the pricing page.
2. Canceling a Subscription
You may cancel automatic renewal from your account. Your plan remains active through the end of the current billing period.
Canceling prevents the next renewal charge. It does not immediately remove access already paid for.
3. Refunds
Subscription charges are generally non-refundable, except under specific conditions outlined below:
- Double Billing: If you were charged twice for the same subscription charge, a refund may be issued for the duplicate charge.
- Extended Service Downtime: If our platform experiences technical downtime exceeding 30 consecutive days, you may be eligible for a partial refund.
Refunds are not generally provided for unused plan capacity, dissatisfaction with generated output, or change of mind.
4. Refund Eligibility
Refunds may be issued only under the following conditions:
- Duplicate or erroneous transactions.
- Prolonged service unavailability (30+ days).
- Payment gateway processing errors.
- Exceptional cases approved at GenImager AI’s discretion.
5. How to Request a Refund
To request a refund, please email our support team with:
- Your registered email or account ID
- Payment transaction ID or Stripe receipt
- Reason for refund request
- Supporting documentation (if applicable)
Email: support@evoortsolutions.com
Our team typically responds within 3–5 business days. Once approved, refunds are processed within 5–10 business days to your original payment method.
6. Payment Processing
All payments are securely processed through Stripe, a PCI-compliant and industry-standard payment gateway.
Stripe securely handles all transaction data; GenImager AI does not store or access any sensitive payment details.
7. Changes to This Policy
GenImager AI reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted here, and the effective date will be revised accordingly.
Continued use of the platform following policy updates constitutes acceptance of the revised terms.
Have questions or need assistance? Contact us here.