At GenImager AI, we strive to ensure our users have a smooth and transparent experience. This Cancellation & Refund Policy outlines how refunds and cancellations work under our coin-based system.
By purchasing and using coins on our platform, you agree to the terms outlined below. Please read this policy carefully before making a purchase.
1. Coin-Based System Overview
GenImager AI operates on a pay-as-you-go model using coins. These coins are used to access our AI-based correction and enhancement services.
- 1 USD = 100 coins.
- Coins are added immediately after a successful payment.
- Coins do not expire and can be used at any time.
- Coins are deducted only when a service is successfully completed.
2. Cancellation of Coin Purchases
Since GenImager AI operates on a coin-based system rather than recurring subscriptions, there is no recurring payment to cancel.
Once coins are purchased and credited to your account, they remain available for use until consumed. You may stop using our services anytime without needing to cancel anything.
3. Refunds
All coin purchases are final and non-refundable, except under specific conditions outlined below:
- Double Billing: If you were charged twice for the same coin purchase, a full refund will be issued for the duplicate charge.
- Extended Service Downtime: If our platform experiences technical downtime exceeding 30 consecutive days, you may be eligible for a partial refund of unused coins.
Refunds will not be provided for unused coins, accidental purchases after coins have been used, dissatisfaction with output, or change of mind.
4. Refund Eligibility
Refunds may be issued only under the following conditions:
- Duplicate or erroneous transactions.
- Prolonged service unavailability (30+ days).
- Payment gateway processing errors.
- Exceptional cases approved at GenImager AI’s discretion.
5. How to Request a Refund
To request a refund, please email our support team with:
- Your registered email or account ID
- Payment transaction ID or Stripe receipt
- Reason for refund request
- Supporting documentation (if applicable)
Email: support@evoortsolutions.com
Our team typically responds within 3–5 business days. Once approved, refunds are processed within 5–10 business days to your original payment method.
6. Payment Processing
All payments are securely processed through Stripe, a PCI-compliant and industry-standard payment gateway.
Stripe securely handles all transaction data; GenImager AI does not store or access any sensitive payment details.
7. Changes to This Policy
GenImager AI reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted here, and the effective date will be revised accordingly.
Continued use of the platform following policy updates constitutes acceptance of the revised terms.
Have questions or need assistance? Contact us here.